Policies

Liability Waiver

(Liability Waiver and Massage Intake Form must be signed before your first session begins. You will receive a request to complete them online when you book. )

  • I understand that my services today are not a substitute for medical care. I understand that my therapist is not licensed diagnose or prescribe or treat physical or mental illnesses.

  • I affirm that I have notified my therapist of all known medical conditions and injuries.

  • I agree to inform my therapist of any changes in my health and medical condition. I understand that there shall be no liability on the therapist's part should I neglect to do so.

  • I understand that massage is entirely therapeutic and non-sexual in nature.

  • (By signing this release,)I hearby waive and release my therapist from and and all liability, past, present and future relating to massage therapy and bodywork.

  • Massage appointments must be cancelled or rescheduled (via text, phone message or email) at least 24 hours in advance in order to avoid a cancellation fee of 50% of service charge.

  • No Show free is 50% of the service.

  • Please note: No show policy and fee may be waived in the event of an emergency, sickness, or after evaluation of extenuating circumstances.

SMS Privacy Policy

Altus Massage (“we”, “us”, “our”) is committed to protecting the privacy of our customers. This policy outlines how we collect, use, disclose and safeguard your personal information when you receive text messages from us.

  • Collection of Numbers for SMS

    • We collect your numbers when you voluntarily provide them to us, for example, during transactions, inquiries and appointment bookings.

  • Use of Numbers for SMS

    • Massages coming from Altus Massage at 267.990.7150 will pertain to your personal account and services, for example, booking, canceling & rescheduling appointments or specific billing and payment questions about your account and appointments.

    • Promotional marketing sms do not come from Altus Massage, 267-990-7150. Special promotional deals, announcements and automated confirmation messages will be delivered through our scheduling and POS third party system, Vagaro. Promotional text messaging will be sent to those who opt-in in accordance with Vagaro private policys here https://www.vagaro.com/pro/privacy and user agreement here https://www.vagaro.com/pro/user-agreement.

  • Opting Out of SMS Messages

    • If at any time you wish to stop receiving SMS communication regarding your personal account and appointments from Altus Massage, you can opt-out by texting

      • Text STOP to opt-out. You will then receive this communications via phone calls.

    • If at any time you with to stop receiving promotional marketing SMS from our Vagaro messaging system

      • Reply STOP at any point to opt-out. OR

      • Log into your Vagaro account to change your messaging settings.

  • Privacy of Phone Numbers

    • We will not sell or transfer your number to another party and SMS content is not not shared with third parties or affiliates for marketing purposes.

  • Changes to this Policy

    • We may periodically update this policy. We will notify you about significant changes in the way we treat your information by placing a prominent notice on our site.

    • Thank you for your cooperation and understanding. If you have any concerns or questions about this policy, please feel free to contact us at 267-990-7150.